Refund Policy

We want you to be fully satisfied with your purchase from Iced Lux Watch. If for any reason you are not happy, you may request a return within 30 days of receiving your order.

Eligibility for Returns

• Item must be in its original condition, unworn, unused, and with all original tags and packaging.

• Proof of purchase (order number or receipt) is required.

How to Start a Return

• Contact us at Support@icedluxwatchshop.com to request a return.

• Once your request is approved, we will provide return instructions.

• Items returned without approval will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service.

Exchanges
If you would like a different product, please return your item and place a new order once the return is approved.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Processing times may vary depending on your bank or payment provider.

Final Sale Items
Sale items and promotional products are not eligible for return or refund.